Frequently Asked Questions

We have two storefronts in New York City. Our Lower East Side shop is at 109 Eldridge Street, New York, NY 10002. Our Downtown Brooklyn shop is at 311 Atlantic Avenue, Brooklyn, NY 11201. Full directions are on the Location page.

Lower East Side: Monday–Friday 11:00am–9:00pm, Saturday 12:00pm–8:30pm, closed Sunday and public holidays.

Downtown Brooklyn: Monday–Friday 11:00am–9:00pm, Saturday–Sunday 12:00pm–8:30pm. Public holidays vary – please call ahead.

Both stores typically close for Independence Day, Labor Day and Thanksgiving weekend. The most up-to-date holiday schedule lives on our Contact Us page.

Both shops are built for quick takeout, but we have a few cozy seats inside each location if you’d like to eat in. The vibe is casual, fast and friendly – perfect for a weekday lunch break or a relaxed weekend meal.

Order directly from us through Order – Lower East Side or Order – Downtown Brooklyn. You can also order through Postmates, Uber Eats, DoorDash, Seamless and Grubhub.

Pickup orders are typically ready in 12–18 minutes. Delivery times depend on the courier service and your distance from the store – most local deliveries arrive within 30–45 minutes.

Our courier partners cover most of Manhattan below 23rd Street from our LES kitchen, and most of Downtown Brooklyn, Cobble Hill, Boerum Hill, Fort Greene and Brooklyn Heights from our Atlantic Avenue kitchen. Enter your address on any delivery app to confirm.

Yes. Most delivery apps let you schedule pickup or delivery up to a week in advance. For office orders or group orders larger than 8 bowls, please use our catering form so we can prep without slowing the line.

Asian-inspired poke bowls, signature salad bowls and bento boxes, built around fresh proteins (salmon, tuna, chicken, tofu), warm grains and bright, house-made sauces. Browse the full menu here.

Yes – many of our bowls can be built fully vegetarian or vegan. Swap any protein for tofu or extra veggies, and ask our team to skip mayo-based sauces if you’re strictly plant-based.

Many of our base ingredients are naturally gluten-free, but soy sauce and some toppings contain wheat. We can substitute tamari and skip wheat-based crunch toppings on request. We prepare food in a shared kitchen, so we cannot guarantee an allergen-free environment.

Please tell us about any allergies when you order – either in the notes field online or in person at the counter. Common allergens in our kitchen include soy, sesame, fish, shellfish, wheat and tree nuts. For severe allergies, we recommend a quick call to the store before ordering.

Yes. We source sushi-grade salmon and tuna from trusted New York seafood suppliers, and we cut, season and serve it the same day. That’s a big part of why our menu stays small – we’d rather buy less and buy fresher.

Yes. We cater poke bowl bars, build-your-own bento spreads, and individually packed bowls for offices, film sets, weddings and birthdays across Manhattan and Brooklyn. Email [email protected] or use the contact form.

Catering starts at 8 bowls. For build-your-own bars and platters, we recommend 15 or more guests. Larger groups (50+) should reach out at least 48 hours ahead so we can stage the prep.

For corporate catering orders, we can include branded labels on individual bowls and short, hand-written thank-you cards. Mention this when you write to us and we’ll send a quick mockup.

Yes – both digital and physical gift cards are available on our Gifts page. Digital cards are delivered by email within minutes; physical cards can be picked up in store or mailed.

Absolutely. Corporate gifting – an office bowl lunch for a remote team, a client thank-you, or a sales kickoff – is one of our most popular catering categories. Details on our Gifts page.

No. Simple NYC gift cards do not expire and have no monthly fees. They can be redeemed at either location, in store or online.

We accept all major credit and debit cards, Apple Pay, Google Pay, and cash in both stores. Gift cards can be used as a payment method online and in store.

If something’s wrong with your order, please reach out within 24 hours and we’ll make it right – usually with a refund or a replacement bowl on the house. Email [email protected] with your order number.

We’re always interested in hearing from friendly, hardworking people who love food. See current openings and apply on our Careers page.

Yes, please! Reviews keep our small kitchen going. You can review us on Yelp, Google, and Facebook. Read more on our Press page too.